General Terms and Conditions of Sale

The following General Terms and Conditions of Sale govern the offer and sale of products on calthreads16 website. The products purchased on calthreads16 website are sold directly by us. Requests for information should be made to Customer Care direct For further assistance, please go to our help section where you will find information on orders, shipping, refunds and returning products purchased on

1. Our Business Policy

calthreads16 offers products for sale on and its e-commerce business services are available exclusively to its customers. We reserve the right to only accept orders from those over 18.
“Customer” means any individual who is acting for purposes outside of his or her trade, business or profession. If you are not a “customer”, please do not buy any products on calthreads16 website.
Calthreads16 reserves the right not to accept orders received from users who are not “customers”.
These General Terms and Conditions of Sale exclusively regulate the offer, transmission acceptance of purchase orders relating to products on calthreads16 website.
The General Terms and Conditions of Sale do not apply to the sale of products via links, banners or other hypertext connections. Before placing orders and purchasing products, we recommend that you verify our terms and conditions.

2. How to place an order, and our contract with you

To place an order for one or more products on, you must add items to your shopping bag, enter your billing/shipping address, select your delivery option and choose your payment method to complete your order.

Before proceeding to purchase, we ask that you carefully read the General Terms and Conditions of Sale and the Return Policy. You may wish to print a copy using the print option and keep it safe for your own personal use.

Before proceeding to purchase your products, we will provide you with a summary of our commercial and contractual conditions of sale, a summary of the main characteristics of each product ordered and its unit price, the type of payment you may use to purchase each product, shipping methods for the purchased products, shipping and delivery costs, information, address and how to contact calthreads16, and the delivery date of the products. You will be reminded of the legal guarantee of product conformity, and we will provide you with information for contacting our after-sales service and we will also remind you of the option of using the European Commission’s platform for alternative out-of-court resolution of disputes, available on the website-until further notice
On the order confirmation page, which appears just before the completion of your order, and which contains a reference to the General Terms and Conditions of Sale and the Return Policy, we will provide you with a summary of each product ordered, the price (including all applicable taxes, duties and fees), and the cost of shipping (including any additional fees you may be charged if you choose shipping that is faster than and/or different to standard shipping).
When you proceed to purchase, you will be required to pay the price indicated therein. Before order completion, you will be asked to identify and correct any possible input errors.
The order will be entered in our database for the time required processing your order and as stated by law. You may access your order under “View All Orders” within your account.

English is the language used here.
After your order has been placed, we will process your order and send you an automatic acknowledgment of receipt. However, this does not constitute acceptance of your order. Acceptance will take place when you receive our emails confirming that your order has been dispatched, at which point a contract will come into existence. The acceptance email represents an electronic purchase order receipt and contains the General Terms and Conditions of Sale, a summary of the Return Policy, and all relevant information relating to your order.

If calthreads16 is unable to accept your order for any reason (including any of the reasons described in section 2.9 or if a product is out of stock), we will inform you of this.
Calthreads16 is also entitled to cancel your order, even after accepting it, in the following circumstances: such as, if it has been identified that there has been an obvious error in the price or description of the product; we suspect illegal or fraudulent activity; we also reserves the right to restrict multiple quantities of an item being shipped to any one customer or postal address; or you have not complied with these General Terms and Conditions of Sale

All products come with calthreads16 tags (where applicable) attached.
All products sold are covered by a guarantee for lack of conformity, as provided by the applicable law (6 years in England, Wales and Northern Ireland and 5 years in Scotland). You shall inform us of the existence of any such lack of conformity within a period of two (2) months from the day when you detected the lack of conformity. Please contact Customer Care. In the case of lack of conformity, you may choose between a repair or a replacement of the product. If these remedies are impossible or disproportionate you are entitled to either require the Vendor to make an appropriate reduction in the price or to terminate the contract.

4. Payment

Payment of the price of the products and the costs of their shipping and delivery must be made using one of the methods indicated on the payment page. Under no circumstances will you be charged more than the cost incurred relative to the payment method chosen by you.

In the case of payment by credit/debit card/PayPal , all details (for example, card number or expiration date) will be sent via an encrypted protocol to the banks which provide remote electronic payment services without third parties having any access whatsoever thereto. These details will not be used only for carrying out procedures relevant to you or issuing refunds in the case of returns, subsequent to the exercise of your right to return, or for reporting cases of fraud on calthreads16 to the police or other authorities. The purchase price of the products and the costs for their delivery as indicated on the order summary page will be charged to your account at the moment in which your order is shipped.

5. Clearance sales

Clearance sales are open to all registered customers.

Customers must be registered to participate in Clearance sales.

All items are sold on a first come, first served basis and must be purchased before the relevant clearance timer expires.

6. Shipping, delivery insurance

For information about delivery, please visit our help section and read the details carefully. The information provided therein is an integral part of these General Terms and Conditions of Sale.
You will own the goods on and from the later of the point in time when: (a) we receive payment in full, or (b) we deliver the goods to you.
Calthreads16 insures each purchase during the time it is in transit until it is delivered to your specified delivery address. We require a signature for any goods delivered, at which point responsibility for your purchased goods passes to you. If you have specified a recipient who is not you for delivery purposes (for example as a gift) then you accept that evidence of a signature by them (or at that delivery address) and transfer of responsibility in the same way. The goods are your responsibility from the time we deliver them to the address you gave us.

7. Customer Care

If you have any questions, please contact our Customer Care team. For more information, please view our help section.

8. Return Policy

Items should be returned unused, and with all calthreads16 garment tags still attached. Returns that are damaged or soiled will not be accepted and will be sent back to the customer and/or a refund refused. Please note that calthreads16 does not offer exchanges. Please view our Return Policy for more details.

9. Privacy Policy

You will find information on how we process your personal data in our Privacy Policy.

Please also read, if you haven’t already done so, our General Terms and Conditions contain important information on the security we use.

For further information on our Privacy Policy, you can contact Customer Care, or send a request to the email address or to the 16 eaton green road luton lu2 9he.

10. Governing law and dispute resolution

These General Terms and Conditions of Sale (including the Return Policy), their subject matter and formation, are governed by English law.
In the event of a dispute between calthreads16 and you arising from the General Terms and Conditions of Sale (including the Return Policy), you and we both agree that the courts of England and Wales will have exclusive jurisdiction except that if you are a resident of Northern Ireland you may also bring proceedings in Northern Ireland, and if you are resident of Scotland, you may also bring proceedings in Scotland.

Please note that the European Commission also provides a platform for alternative out-of-court resolution of disputes, available on the website

11. Amendments and updates

The General Terms and Conditions of Sale (including the Returns Policy) may be amended from time to time. Any changes are effective as of the date of publication on and will apply to any new orders you place following the date of publication.